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New TxTag Customer Billing System Set to Launch, Providing Customers With Easier Experience
Contact: Media Relations
Phone: (512) 463-8700
Date: June 27, 2014

Existing billing, account services to be temporarily closed before new service begins

AUSTIN — New and improved TxTag customer services are scheduled to begin July 9. The services will provide customers with easier and faster account access by offering the following:

  • One, redesigned billing statement;
  • Upgraded website with live chat support;
  • New mobile website to manage your account on the go;
  • Alerts available via text message;
  • Simplified login to your online account;
  • New automated phone system for making payments, updating account information, checking account balance and recent tolls;
  • More options for AutoPay accounts;
  • And no reactivation fees.

Prior to this full implementation, the TxTag Customer Service Center, including the call center, walk-up counter service, online account services and payment processing, will be closed temporarily from July 4-8. Tolls will still be incurred during the closure and although customers cannot make payments or add money to TxTag accounts during this time, customers will not be charged any additional fees for payments that are late due to the closure.

For more information regarding the new and improved system including closure dates, visit TxTag.org.

The Texas Department of Transportation is responsible for maintaining 80,000 miles of road and for supporting aviation, rail, and public transportation across the state. TxDOT and its 11,000 employees are committed to working with others to provide safe and reliable transportation solutions for Texas by maintaining a safe system, addressing congestion, connecting Texas communities, and being a Best in Class state agency. Find out more at TxDOT.gov. Fan us on Facebook, and follow us on Twitter.