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On June 26, 2014, the Texas Transportation Commission adopted the TxDOT 2015-2019 Strategic Plan, which states the agency's mission, values, goals, objectives, budgetary performance measures, strategies and key planning contextual information that will direct the department over the next five years.

The plan also includes a description of the strategic planning process, current organizational chart, workforce plan, technology initiative assessment and a survey of employee engagement.

TxDOT Goals

Goal: Maintain a Safe System

  • Objective: Objective: Reduce crashes and fatalities on the system through innovations, technology, and public awareness
  • Objective: Maintain and preserve the transportation assets of the state of Texas

Goal: Address Congestion

  • Objective: Partner with local officials to develop and implement congestion mitigation plans in Texas
  • Objective: Ensure consideration of all modes of transportation in the development of more reliable solutions for moving people and goods

Goal: Connect Texas Communities

  • Objective: Support efficient multimodal options that serve the transportation needs of metropolitan, urban, and rural communities and their economies
  • Objective: Improve freight movement, enhance international trade, and expand access to markets to support the economic competitiveness of Texas

Goal: Become a Best in Class State Agency

  • Objective: Ensure the agency deploys its resources responsibly and has a customer service mindset
  • Objective: Focus on work environment, safety, succession planning, and training to develop a great workforce

TxDOT Priorities

  • Be the safest DOT in the United States
  • Further strengthen and enhance our relationship with MPOs, local governments and other key stakeholders
  • Act as a resource for transportation funding
  • Research transportation technology solutions
  • Develop innovative maintenance approaches that reduce costs and improve and preserve transportation system conditions
  • Develop effective information systems

Customer Satisfaction Report

While developing the 2015-2019 Strategic Plan, TxDOT contracted with the Texas Legislative Council to conduct a survey of the department’s customers who regularly do business with TxDOT across 19 divisions and offices and produce a Customer Satisfaction Report.

Of those contacted, 55% responded to the survey, and, overall, 92% of those who responded were satisfied with the department.

The report includes survey results regarding feedback on the department’s customers’ satisfaction with department business services such as facilities, staff, communications, website, compliance handling, timeliness and printed information.

More Information